We understand that unanticipated events happen occasionally in everyone's life. Family emergencies, business meetings, flight delays, car problems, snowstorms and illness are just a few reasons why one might consider cancelling an appointment. In our desire to be effective and fair to all of our clients and out of consideration for out therapist's time, we have adopted the following:
Our Cancellation Policy
24 hour notice is required for cancellation of an appointment, or you will be charged in full for the appointment, or else payment is due before your next appointment. This allows the opportunity for someone else to schedule an appointment.
Appointment times are as scheduled and cannot extend beyond the stated time to accommodate late arrivals. Please be on time to your appointment. Regardless of the length of the service actually given, you will be responsible for the "full" session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. There may be instances where the therapist may have time to extend your service but this is done out of her own free will and is not a normality that is to be expected on each occasion.
Massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infection or contagious condition. If it is within the 24-hour notice period, the cancellation fee may be waived.
Contraindications for performance of hot stone massage
Any of the following will be prevention from performing hot stone. Poorly managed and or advance diabetes, conditions that impair circulation, neuropathy, rheumatoid arthritis, recent car accident, a wide-spread skin condition, an acute condition aka "flare up" or a client in a weakened condition. Older adults, children under the age of 18, and or pregnant women who request for this service will be fully assessed to determine if hot stones are appropriate and shall only be worked on with extreme caution if not contraindicated. In this case, lower temperatures are more appropriate for sensitive, aging, thinning skin, and the length of use may need to be reduced in certain conditions.
Terms in regards to Gift Certificates
We know how life can get in the way and how time can fly in a blink of an eye, but any gift certificate that has not been used by the two year mark of when the original was issued will be null and void. Gift certificates can not be returned, but may be transferred to another user who the bearer wishes to gift. It is required for the original recipient to notify us of who the bearer shall be. If you have questions on how much time is left on your gift certificate, please feel free to contact us.
We look forward to serving you.